I just moved to Vegas and right as I got here my brakes wore out. Sears Auto wasn't too far away and I've had great experiences with them in the past (in CA & IA) so I decided to take my business there. As soon as I walked inside I realized there was no order to how customers were helped. It was just a bunch of us standing around waiting. There were 3 kiosks, only one of which was helping customers. The employee who was helping customers was not only rude and short to everyone, but he was also taking phone calls in the middle of assisting customers (he was rude to the customers on the phone as well). About 20 minutes later I'm next in "line" and customers are walking in to pick up their cars/pay and he is making me step back in line so that they can go first. Eventually more "paying customers" show up and I'm 4th in line again. I decided to leave and go to Firestone (who did a phenomenal job, gave them a 5 star review). As much as I love Sears I will never give them my business again.