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  • Enterprise should be embarrassed to have their name on this location. We arrived the Westin on foot and found Enterprise tucked in a dingy little corner. We were greeted by a young lady who was really sick. She could barely talk and kept coughing. She pulled my reservation up, and said she would have a guy go get our car. I was under the impression that was going to happen immediately, but after a couple minutes of patiently waiting I asked the young lady if it normally took this long. She informed me it would be about 10 or 15 minutes. I figured that meant our car was being cleaned. I was wrong again. Ten minutes later, we were escorted outside to a car that looked as if the Taliban used it to escape the US Marines in Kandahar. It was covered in dust inside and out. To make it even worse, it only had 3/8 of a tank of fuel inside and the automatic door locks didn't work. The sick attendant got kind of moody about my decision to decline Enterprise's insurance coverage too. I still have no idea what took so long to get us in the car that morning. I'm glad we didn't wait to be picked up at our hotel, we'd probably still be there. If it weren't for good service I have received from every other Enterprise location I've used, I'd never rent from them again based on this experience.
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