| rev:text
| - I'm not sure why this facility has 2 different YELPs, (the other one being under "New Beginnings OB-GYN"), but it's the same facility, same doctor.
Here's an update to my last review over a year after my last appointment with this facility...
I received a bill from New Beginnings a couple months ago... a year after my last appointment. A YEAR! I read through the bill and confirmed it was legit, so I sent a check and figured this would be the last time I hear back from them. A month after that, I received yet ANOTHER BILL from them with the same exact balance I was told I owed from the initial bill sent two months ago. I confirmed with my bank that New Beginnings, indeed, cashed the check I sent out two months ago. I called billing, explaining the situation, telling them they double billed me. They said they never received a check! They pretty much told me to prove it by sending them a copy of the cashed check via mail. That's exactly what I did... printed out the cashed check with the big "NEW BEGINNINGS OB-GYN" stamp on the back of the check. I included a letter, asking them to please contact me as soon as the letter/copy of check is received.
I haven't heard from them for about a month, so I decided to call them once again. Again, they claimed that they never received my letter and copy of the check. Frustrated, I asked if I can just drive over to the office to show them the copy of the check in person. They told me I can... which makes me wonder why they told me to only do this by mail the first time.
A couple days after I dropped off the copy of the check, I received a call from them, apologizing about all this and that I now have a zero balance.
All this BS is the reason I chose to go to a different OB-GYN. On top of the billing issue that arised last year, and now all this hassle/running around on my end just to prove I paid for a bill?! Come on guys, get it together.
Oh, and I distinctly remember waiting close to 3 hours for the Dr. to finally see me... 3 hours after my scheduled appointment. I get that appointments run late, but 3 hours?! I have better things to do than to sit there and wait , when I was on time for a scheduled appointment.
You're better off with another OB-GYN.
My previous review listed below:
2.0 star rating 10/15/2013 Previous review
I really wanted to like this office.
My experience with the doctor herself, Dr. McHale, was a really good one. She is friendly and willing to go the extra mile to make sure questions are answered. The staff accommodated to my schedule to make sure I was able to come in for lab testing. Her office itself was very clean and tidy.
The issue lies with billing. A few weeks after my appointment, I received a bill in the mail for about $850 from LabCorp! Confused, I called my insurance asking for answers. Apparently, New Beginnings is covered with my insurance; the laboratory they use, LabCorp, is not. The receptionist I spoke to when I was setting up my appointment failed to tell me that when I asked her if my insurance is good with them.
Sad to say, but I am back to searching for a doctor (and the laboratory they use) who is covered under my insurance. Now I know to ask which laboratory they use for testing before setting up an appointment!
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