Yep, this is as good as it gets! Michelle promptly returned my call inquiring about some drywall repair, and was as personable as could be. As it happens, on the morning of the repair the contractor was ill and wasn't able to keep the appointment (and he called - very apologetic). I get it, these things happen in life. Before I could call the office to reschedule, Michelle called me and offered to get a different man out there later that day. Dan was there on time, was easy to work with, explained the job, answered all my questions, etc.. He also cleaned up thoroughly after his work. Couldn't have been a better experience. And the work was top notch. I'll be a repeat customer.