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  • Sadly, what you get when you go to a chain salon in a mall is unpredictable, unless you know your stylist. For years I have been going to either independent salons or (in search of a regular stylist who would be new enough to the field to not charge an arm and a leg with every visit) the Aveda Institute (speaking of unpredictable, but at least there you know a supervisor can swoop in and fix anything that goes horribly wrong). The latter is where I met Michael, my hair's new BFF. I was immediately impressed with his demeanor and the care he took in helping me with my color. I asked Michael for his contact info before I left that day and kept in touch with him through the months to see when he'd graduated and passed his licensing exams, anxiously waiting to see where he'd land. Would I have chosen a chain salon in a mall? Not if I wasn't following someone I'd come to trust, who is not only easy to talk to (very important when you're stuck with that person for 1.5-2 hours at a time) but also cares a great deal about the client's happiness. In short, Michael and I may still be learning how to communicate about what I am wanting for my hair, but the way I look at it, it's way easier to train someone to style your hair the way you want it than to teach them to have a better personality. I'll gladly keep working with him to get to the point where all I have to say is "you know what I want".
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