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  • UPDATED: Earlier in the year we had a big problem at this perennial favorite. A friend referred my issue to their quality guy, who called me and he was solicitous and friendly and encouraged us to return (which we did) for yet another good burger in a favorite spot, without any issues at all. My original review never posted, so I include it here: "A family favorite generally (we are regulars), tonight they had an epic fail. They served my daughter's special burger complete with the small paper dispensing cup (which had held the burger's cheese sauce) smashed into the bun. It neither tasted good nor looked too good, even if it offered extra fiber. And the advertised prosciutto had been substituted with pastrami. My burger had no extra meat at all, neither prosciutto nor pastrami. They agreed to comp a burger and a shake, but the bill they delivered was only for the burger and shake - a bill I should have paid: when I pointed out the error they gave me another, much higher, bill. WAY below standards for Michael Symon."
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