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  • We have always gone to the Serrano's restaurants for years including there breakfast place Beunchies where we have enjoyed many many many Meals with family, this is until we met Sara who works in the bar at Power Rd Serrano's. I could go on and on about the absence of personal service that I noticed as she was training a young man who simply couldn't stay off his phone. Not talking however constantly peeking as if we're main priority. We observed a man in his probably late 70s approach the bar area after his meal and happily asked for a toothpick. Without hesitation Sara explained there was no tooth picks at bar and waived him off.. this was after this elderly gentleman had gave the young apprentice some encouragement and some banter in this same area. My heart sank at the sad display of humanity and explained the situation to Sara as an outsider. My goodness she would not have it.. The first question she asked me was how do you know he was a veteran with a snarky laugh" because of his tee shirt she asked." She then proceeded to question me and dispute my account. I felt bullied as she stated I'm offended you would bring that up as the whole restaurant stared at the situation:: as the manager arrived after 5 minutes of back and forth which I clearly stated several times I wanted to agree to disagree/. Sara wouldn't have it. I am confident anyone reading this post who knows get will agree she can't let anything go. I felt threatened by Sara in the bar area and will NEVER go t to Serranos family restaurants again as I have at a minimum of once a week for ten years and will tell everyone I know in the business Church and personal circles of there practice of allowing.. people who do not hold the standards high for Seniors Veterans or all human beings alike to a safe and comfortable standard:. By the way I did not accept any compensation from the manager who had to pull Sara away from being completely overwhelming to me and my wife and gave her a 22 percent tip.. I figured her for the last after 100s of visits and Sara managed to turn our stomachs she deserved it.. Sara you made our night out just as disgusting as could be. Good luck and hope someday you find a sense of compassion for humanity.... enjoy the 8.00 tip!!!! FYI Serrano's family this is just a start as I am completely disgusted here....
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