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  • After having a horrible experience with another local Vet, I took the recommendation of a friend and called Warm Hearts for an appointment. When I explained my reason for an appointment, she asked me to hold. When she came back, she said to me, can I have your number, Dr. Ina would like to call you back and speak to you directly. Huh? What? Who?. This doctor had not seen my pet, hadn't been paid a dime and she calls me back, listens patiently and then gives me an "action plan" should my pet show any of these symptoms before I can get in for my appointment. The appointment was a breeze and gave me more information on my pets condition that the thousands of dollars and multiple visits I made to the previous vet. Not once did the staff talk poorly of the other practice or the care my pet was given, when it was clearly sub-standard. I will continue to bring my pets in, but hope that this practice does not get too big, that they will not be able to continue to provide this level of care, but I will cross that bridge when I get there.
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