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| - On Friday, Feb 16th, 2018- I called AAMCO and spoke with Tom at 3:45 PM and asked him about pricing. I told him that AAA had my car at a repair shop and that they were going to charge me $2400.00 to fix the transmission. Tom told me that AAA does not specialize in transmissions and that he could do better with the price and rebuild the transmission. Tom told me that the transmission that AAA was going to give me was from a junkyard and did not come with a warranty. Tom assured me that AAMCO would find the problem and fix it for lower than the price that AAA was offering. Tom told me that the tow and inspection of transmission to diagnose the problem would be free. Saturday, Feb 17th, 2018- I called Tom at 9:04 AM before the car was towed to AAMCO. I asked Tom about the pricing and if he was certain that he could get the price around what AAA had offered ($2400.00). Tom told me that I would hear from him on Tuesday after he had done the inspection to find out the exact problem. He asked me for the last four digits of my Social Security number as if he needed it for identification before completing the tow. There was no mention of a fee for an inspection or a fee for towing. Tuesday, Feb 20, 2018- I called AAMCO at 3:40 PM because I had not heard from Tom about the car. He rushed off of the phone and told me that he would call me the next day with a report on the transmission. There was no mention of a fee for inspection or towing. Wednesday, Feb 21, 2018- I called AAMCO at 4:41 PM and Tom told me that there was corrosion that had caused problems with the pressure values in the transmission unit. Tom stated that it would cost me $3000 to have the car fixed. I told him that I did not want to have the car fixed at that price. There was no mention of an $850.00 fee during this phone conversation. I asked Tom to email me a copy of the invoice for the work that he was proposing. He sent me a document with fees that I had never seen or agreed to. He put the last four of my social security and the letter CL next on the invoice as if I had authorized this work to be done. The invoice has a date of Feb 17, 2018, 10:01 PM. The inspection was not completed until Wednesday, Feb 21, 2018. That means that this invoice was prepared before the car was towed to Tom's AAMCO location and before the transmission was inspected. I trusted that AAMCO was going to help me out with solving my transmission issues. I feel deceived and lied to about the service that I received at AAMCO. I never signed anything with AAMCO. Tom has refused to release my car for the last two weeks. He is trying to extort me for $1000. He says that he will not release my car without me paying an $850.00 fee for the transmission inspection. He has also added a $69.00 fee for towing. He has also threatened to charge a storage fee for keeping the car despite the fact that he does not want to release it. I do not trust AAMCO to fix my car and feel that they have completely destroyed my transmission and may have done additional damage to my car. As a result of my transmission being removed, the car is not drivable and now I do not have a vehicle to get back and forth to work.
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