If I could give this store no stars I would. The customer service is horrible!
My mother and I walked into the store a few minutes after opening. There was only one sales associate who was already helping a couple. I had done some online pre-window shopping so I already had in mind what I was looking for. We patiently waited at the counter near the items we wanted to look at. A few other customers floated in a short while later and were all waited on while we were left standing there. At one point the security guard, who has seen us walk in and saw us standing in place for over 10 minutes at the counter offered to call assistance for another customer and said nothing to us. I made a comment that we were there prior to her. This fact was not acknowledged by him or the two additional sales associates who came out and immediately started helping people who arrived after us.
I have never had such disrespectful treatment in a store, let alone one that is typically held in such high regard. I was going to visit one of the other stores they had in Las Vegas, but this experience made such a bad impression that I passed. Good customer service would have been for the associates to inquire about who was first and assist customers based upon that.