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  • Two hours to make a two sandwich order and then when their non-English speaking driver couldn't find the apartment despite being IN THE COMPLEX. After 10 insanely awkward minutes on the phone where I repeatedly tried to direct her to the right building "stop here, no. STOP. The building you just drove past" she just left and went back to the store without a word of warning. When we called to cancel the person who answered the phone very rudely informed us that we had the wrong address to our own house -- the same address every other restaurant in town has no problem delivering to (this was ordered through an app and my same address has been set as default with no issues for two years). Even were it wrong... and it obviously wasn't because their driver was IN the complex driving around on the phone with me... no attempt at all to resolve the problem before just leaving? What poor customer service.
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