| rev:text
| - I wish I could agree with Dave C. ... unfortunately, I cannot.
I was offered a job in another state and had to move - FAST (e.g. within 10 days). I found USA Moving and Storage and Ana hooked me up with a very reasonable quote for a full service move from Tempe to my new location. I should have known it was too good to be true.
On moving day, Rob & crew show up and they were very fast and efficient. Unfortunately, the original quote nearly doubled!!! I had to negotiate my tukus off (including explaining that I would YELP about their service) just to bring the final bill back down to $900 above the original quote. They had me over a barrel because I had to leave that day! So, against my better judgment, I forged ahead.
The original plan was for my HHG's to go into 30-day temporary storage (part of the full service move) and I would call for them when I found a place to live. The place happened sooner than expected and I made the call. The dispatcher explained that he would get them on the first truck headed this way but it might be as much as two weeks.
A week later, I got a call from the same dispatcher to let me know they were on the truck and on the way. Then NOTHING!!! They would not even return my calls after that. I found out why after my badly damaged HHG's arrived. (e.g. wheels torn off the dresser, boxes crushed, items broken, etc.)
According to the replacement driver:
It seems that the original driver got the derelict (Priority One) moving truck with the hand-me-down and badly damaged Bekins trailer loaded up and then abandoned it in the Phoenix area when it broke down. The substitute driver was flown in and waited around for three days before being able to leave with four families HHG's in the trailer. He drove 1,000 miles in one shot, arrived in San Antonio, delivered one load and was then diverted to Dallas (do not pass go, do not collect any cash!). The driver called me from San Antonio and said "You will NEVER believe what I have been through. May I deliver your HHG's?"
It turns out, he was by himself and my HHG's were all the way in the nose of the trailer. It took him 3 hours to get my stuff unloaded, I paid him the balance of the contract (in cash), got my receipt and he promptly drove up the road to the nearest truck stop between here and Dallas, called the dispatcher and told them to come get their POS truck and went home.
I am thoroughly disgusted with USA and Priority One for all the gyrations they have put me and three other families through. Needless to say, they have lost my business - PERMANENTLY!
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