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  • I am so torn... and I am going to copy this review for the steakhouse too since I am not entirely too sure what I experienced. The food was good, the facility not so much. We walked into what we thought was a steakhouse/restaurant and were not greeted & when we asked for guidance we were told to seat ourselves and go to the counter to order. Then we heard karaoke, so we headed to the next room, which I think was the gastropub. We sat down and reviewed the menu, then watched some people order before a server (with food in hand) saw our deer in headlights look and came over to us. She walked us through what we should do & gave us a menu since the one I took from the previous room belonged to the steakhouse. We went up to the BUSY cashier and placed our order- no tip since we did all the work. If I did not ask for a water cup in addition to our alcoholic beverages we'd have been parched. Our beer & pineapple cider came after a few minutes and my boyfriend had to go back to the bar to order another beer before our food came out. We would have drank about 3 drinks each, but we did not want to have to keep on purchasing them one at a time. Oh, we also checked outside for seating but I was completely overwhelmed. The outside is beautiful and huge, but it was filled with live music, tons of games and kids- I think there was also face painting taking place. A man walked by and handed us business cards, we thought he might work there, but he was just trying to get the word out about his business. The nice server that gave us guidance delivered our food, she said she would be back to check on us, but we only saw her walk by a few times. We had already decided we would never dine in again, so we were hoping the food would be awful. We were wrong, the food was really good. I did leave a tip, just because I felt the two people that gave us guidance (cashier & server) deserved to get something, as we were not sure what was what. I don't really like crowds, so that in addition to the lack of customer service is why I won't dine in again. I may order to go- but I don't even know if they do that. I am sorry my review is so awful, but it kind of fits into my experience, as I had no clue what was going on there.
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