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| - Sorry, not impressed! I was so excited to take our family to dinner here tonight (7-13-2012) I think I worked myself up on expectations and everything fell short.
First, we were told a 10 min wait for a table for 2 adults and 4 kids, we waited over 45 minutes and watched everyone who came in behind us get seated. Imagine the anxiousness of our kids!! While waiting, the host asked us if we wanted anything, but then told us that she couldn't actually serve us??? What? She then proceeded to tell us to get up and go order whatever we wanted from the cashier at the bar, but that they couldn't serve us because they were afraid the kitchen would get overwhelmed!!! Ok, really? The hosts need a lot of training, a lot!!!!
Finally, we get a table, we ordered some beer brats, Haus burgers and some fries. Everything was just "ok". The buns are way bigger than the brats, a couple of the buns were soggy, the sauerkraut tasted like it came out of a can and was cold! Pretzel was good, dipping sauces were unique and good. Prices for food were fair, but the beer was expensive.
The ambiance was great, clean and new. But I didn't come to spend $75 to look at some furnishings and interior design work. The waiter himself tried hard and did a good job. He brought our kids free cookies as an apology, I didn't actually get one, but they told me the cookies rocked! I wish he would have given the bill to the kids too!
Really wish this was a good review, but it just started all wrong with a terrible first impression. I would wait to visit after a few months of them trying to get it right, or, just don't waste your time or $$ at all!!
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