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  • The Mirage on the strip gets stars for its location and its laid back atmosphere. We were a rowdy large group and didnt experience any issues with that. The Hospitality suite worked very well for our needs and they were really accommodating getting all our rooms on the same floor. I dropped a star from my preemptive review because I wasn't impressed with the value or some of the service however. We booked 3 rooms and a suite and I know its a mid-level hotel...you'd think the customer service would be high for that kind of spending but I really felt like the concierge was rude over simple inquiries and that having to call for housekeeping twice was unexpected.The ice machine broke, there was hardware falling off the walls in our master bedroom, the upkeep wasnt great, the 20$ resort fee per room per night was a rip off, I was also annoyed to find them offering free show tickets and the like on facebook but we were never offered anything of the sort despite our four night stay with several rooms. There was also a fiasco with the payment. I sent in a credit card authorization form ahead of time to have them charge our rooms in full before arrival.This was so they wouldn't put holds on that card during my stay. They didn't process the card before I arrived. Upon check in I provided the same card again, explaining that the form was already completed and my concern that the card would be charged twice or the amounts due would be held twice...they assured me it wouldn't.But, of course It was. They processed the form AND then held the same amounts again on the card. Then the card was flagged for fraud as banks do. It didnt really put me in a jam but? they need better communication between departments. We do this trip every year and I dont think I will be booking with them. BUT we WILL go to BARE pool again for sure and the restaurants ( except the Deli, horrible service) were good. We really enjoyed BLT burger and the buffet.
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