After I bought my car at the sahara location I had to go down to the western location to get my gps installed, i had an appointment set up before I went down there, and the day I went I met Adam the service manager, I had to wait 30 minutes to get it done and wile The car was at the shop I was at the waiting room, everyone was nice and my car was done after 30 minutes, again like in the sale process also at the service it was smooth and easy, the way it should be!