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| - I frequent this store, and usually love it!!
Ive been here about 10 times and have always found cool things at great prices! For the most part the staff is very nice and helpful.
On this trip I went after my son and I ate at China One, I went looking for vintage necklaces to no avail. I did find some cheap phone chargers which were awesome! My son seen a dvd player and I decided to buy it. I askes the worker if we could test it out with a dvd and he stated they werent allowed... But assured me it worked bc they test them before they leave the warehouse. Ok, ill buy it I said. We went to check out and I asked the cashier what if it doesnt work? She stated (after swipping my card) that there is an all sales final rule. Ok, I get it its a thrift store, but if im dropping 15$ on a defevtive dvd player itd be nice to bring it back and exchange it. She stated if it didnt work to call and speak to a manager. We get home and I plug it in and try to play a dvd and SURE ENOUGH IT DOESNT WORK!!! So my son starts crying and I call them, this was around 530pm. The same cashier answers and says she remembers us, she says the mgr stepped out and took my number, alas I never got a ohone call. I call this morning and spoke to the manager and right off the bat she was rude. She stated all sales were final and I interjected and explained what happened. She did not care one bit. I went on to say it wasnt right that I paid for a defective dvd player bc her worker wasnt allowed to test it. Of course her rebuttal was "idk who you spoke to but we test everything when asked" well I asked 2 workers and both didnt! She then states I should go buy a dvd cleaner, those dvd ones... Really lady? I just spent 15$ on that and now you want me to go buy a dvd to clean it IN ADDITION TO A REMOTE AND THE CORDS??? Ok, I understand that 15$ may not be a lot to people but im a single mom living off unemployment, I figured coming here would help both of us, this is what happens! She tells me in a very irritated voice "well just bring it back and ill buy it off you"
Listen, I dont want my money back, I just want a working dvd player! I shoulda just paid the 30$ to buy a brand new dvd player WITH CORDS AND REMOTE. I LOVE thrift stores but I do not love getting taken advantage of! I could see if I called back months later but I called back within an hour of purchase!
I do like this store but wishes they wouldnt be such sticklers about these types of situations! Everyrhing is DONATED and they cant even be compassionate when they wronged me by not testing it in the first place!
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