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  • I came here as a student with a part time job looking for a membership. It was expensive, even when they said they'd lower it for me. I felt I seriously needed this to help improve my health. So I got myself tied into a contract. Being a first timer to a gym I didn't understand what I was getting myself into. The fitness instructor head on starts you on a fitness assessment then does this whole spiel about how I should consider taking on a personal trainer to achieve my weight loss goals faster. They had me sign a contract, and I didn't think through it well enough. I learned my lesson. Never sign anything on the spot; always ask to take it home to consider for a while. When I lost my job I realized that I couldn't afford to be on a gym membership at Goodlife. Firstly, my personal trainer went MIA on me and never followed up with after the first 2 sessions. I called her several times, and she missed all of my scheduled sessions with her. I asked the manager about cancelling my contract with the personal trainer. First they said I'd have to talk to the trainer who signed me up on the contract. Then I tried asking them to get her to come and talk to me about it. They always said she was not there. I came several times to find her. One time I saw her exercising away at the treadmill, that really made me upset about how much they actually care about their clients. The management/staff customer service is appalling. They gave me dirty looks whenever I came to try and end my contract. They were also reluctant to actually do something to help my situation after explaining it to them. Finally the trainer decided to grace her presence with me and told me to go contact head office to cancel it because she has no power to do so. I swear the staff are so useless when it comes to needing real service. After that I decided to fully end ties with Goodlife fitness by getting rid of both my contracts (membership and personal training). The process was painful and long and getting my contract to end was the hardest part of it all since their headquarters go through many levels of CSRs answering your plea. In the end I got my contracts to end and even got a refund for the poor service I received at Goodlife Fitness Clubs. At least one thing good came out of this experience. The one thing about Goodlife Fitness I will miss is their weekly scheduled group classes, which are only offered for free to members/memberships. The class instructors are patient and help the learning curve smooth out for beginners like me. The people you meet in these classes are also super nice and they help you out if you're new to everything. Other than this however, I will not miss Goodlife Fitness; everything they stand for is a sham. In my eyes they just want your money without giving you the proper customer service.
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