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  • NO CUSTOMER SERVICE AT ALL. THEY CAN CANCEL UR APPT, BUT IF U ALLEGEDLY MISS THEIRS YOU GET A 25 DOLLAR FEE. 1. they dont have courtesy reminders for appointments 2. beware, should u cancel, they will forget it, then charge you 25 dollars for allegedly missing an appt. 3. personal friend got burned and got a refund. (at least they owe to that!) 4. receptionist/ owner is a guy with no soft skills, he is like a collections agent demanding 25 fee for a unprovable missed appt. HE SHOULD NOT BE A RECEPTIONIST. WHO CAN'T HANDLE DISPUTES. 5. he made me sign off for a tx on the same day prior to giving me service, didnt give time for me to think, assumed im not going to pay, threw me out. forgetting that i paid a groupon in advance, I ONLY HAD 1 TX FROM THEIR UNLIMITED PACKAGE. I did not get the service on the day that he made me sign off. 6. the esthesian is professional but the room is dingy and dirty. no sheets to cover the mat. sanitation is lacking. 7. My first appt, I called to ask for location on phone, a woman told me their machine BROKE down. Did not apologize for the inconvenience. I was already close to the place. 8. GROUPON buyers beware. They treat you like 2nd class citizen if you buy through groupon. 9. Who sells banana chips in an esthetic clinic. 10. I WILL NEVER RECOMMEND THEM TO ANYONE! i hav a gold amex, i can always chargeback crooks. im a decent woman in the health profession and i knw what service means. I heard SIMPLICITY IS GREAT. BOUGHT A PACKAGE THERE ALREADY.
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