The quality of the merchandise was not the issue. Nor was the price. My wife went to their Medina store to get a wedding gift for a relative who had registered at the Westlake location. After standing in the store for far too long someone finally offered to help. My wife explained why she was there and the man told her they had no way to know what her relative had registered for. Really?
Well, could you call the other store and find out what they registered? No she was told. Why not? Oh they're much too busy. Well how do you know that? Oh they're busy.
Keep in mind my wife drove from Akron to Medina to buy a gift here. After expressing her displeasure at the lack service my wife went ahead and just bought a piece she liked thinking the bride could exchange it.
She asked for a gift box. No we don't have any. Keep in mind this store sells fine pottery. You don't have gift boxes? Nope. Do you have any boxes? Well we could give you a freight box. Okay. Do you have any paper I could wrap it in. Nope. This bowl was $100.
Who does business this way? It's 2017. Get your bridal registry on a computer in the store. Get some gift boxes.
And some wrapping paper. Act like you intend on staying in business. I owned a business for 40 years. This kind of attitude would have had me hanging a "Going Out of Business Sign" in the first year.