| rev:text
| - Where to even begin. I struggled with whether or not to even take the time out of my day to write a review considering Hot Taco's reviews are terrible anyway. Alas, here I am. This is a long post, so if you want the Reader's Digest version, I've summed up our experience at the bottom.
I had my first Hot Taco experience when I came in for my birthday back in April. I called the morning of and made a reservation for 10 people at 7:30 on a Saturday night. "No problem!" They said. Wellllllll....We get there, right on time mind you, and the hostesses looked confused when I gave them my name, then floundered and claimed that our table was "being cleaned" after we saw them look up my name in the system and their expressions made it clear that there was no reservation in my name. Once we got seated (25 mins after our original reservation time), the food was less than subpar, drinks were awful (how do you mess up a Margarita?) and service was mediocre at absolute best. I gave them the benefit of the doubt considering it was a relatively busy Saturday night.
We returned against my better judgement for Taco Tuesday this past Tuesday, and I'll give them this, they're nothing if not consistent (in the worst way). We ordered tacos at the bar, and watched the waitress put the tacos behind said bar and forget about them. We didn't know they were ours at the time. Fast forward an hour...yes, an hour, and we moved to an open table, but before that, we closed our drink tab. We got to the table & ordered more tacos considering we hadn't received our original order. We let the waitress know that we never received our tacos at the bar so she went to confirm, and the bartender (wish I could remember her name), claimed those tacos sitting behind the bar were ours, and she just never got them to us. REALLY?! That's your literal job.
Come to find out, the waitress ended up charging the uneaten, undelivered tacos to our card AND tipped herself. It took us 2 days of back and forth with the manager to get the charges reversed.
Moral of the story, Hot Taco not only has poor service, drinks and tacos, but their employees, in particular, that bartender, have poor morals. Will not be back and urge others to take your business elsewhere.
|