From my first visit, I was hooked! Jeff was a customer at my work and I noticed he was in his work clothes and had never heard of elements massage before. I'd had such bad knots and pain and he worked magic on me! When I walked in the door, the girl at the front desk was so kind and polite and knew who I was and to be expecting me. I think her name is Emily but I'm not positive. The atmosphere is so relaxing and clean. The massage bed is heated which is a nice added feature that relaxes me that much more. The bed moves up and down the adjust positions and the blankets are comfy. The essential oils are great too! I love the eucalyptus. Jeff's got a great personality and makes me feel comfortable and eases my pain. Just signed up for the monthly membership and it's totally worth it!