Went here for a nice car wash, I picked out the $34.99 and the guy also sold me on getting my leather seats treated so total $60. I asked him time wise how long would it take so I could decide if I wanted to leave the wash and run some errands while the car was being done he said 1-1 hour 15 mins ok no problem and decided to wait. Well it turned into 2 hours and 15 mins I wasn't the only customer wondering why it was so long. Went up and asked how much longer mind you it's hot outside and the indoors isn't much cooler, they stayed no more than 10 mins ok fine.... we'll that turned into another 30 mins. Finally enough was enough and I just wanted my car back. Was guided in the direction of Brett the "manager" who to our surprise was aggressive and out of control. He said what's your problem I would've told you 3 hours. He then began to get shake and when asked why was he getting mad he stated because we are A Holes and we're making him mad. He began to swear like a sailor and then went as far to say "I'm mad now see what's going to happen" so he is threatening at this point. The owner can try and defend and say this never happened but even a customer stand behind us said wow that was out of line and out of control the way he acted. We finally just walked away once he threatened and started reaching in his pockets. Enough was enough for me my kid was there with me and it was inappropriate to say the least. I walked over to Brett with my phone in hand recording in case he dare threatened me again and yes I was worried he'd hit me. I asked for my car back and told him what he did and his threat was out of line. He started yelling telling me it was illegal to film- sorry Brett in a legal professional for the state I think I know the law but thanks for you uneducated information. I walked over to my car and asked the gentlemen to stop because I was leaving now 2 hours 45 mins after having my car here for a wash and a wipe down of my leather seats. We asked that the owner contact us but he never did. In reality I should've called the police the moment he threatened us the way he did. I also own a business and would never treat my customers like that because they are upset and questioning the time it's taking. I will never return here. Not to mention I had to go home and finish cleaning it since they didn't vacuum the back and didn't clean the console properly nor the mirrors but yet I paid $60... lesson learned. Customer beware dare you complain then Brett will threaten you and you will as he says "make him mad" and the owner has no regard to threats being made to their customers. Shame on you! Here is Brett going crazy! Oh yes and when I asked who the owner was he said Mathew Graham, when I asked how to do I speak with him the reply was "good luck getting a hold of him and threw his own business card with Brett Welch "Detail Manager" again as a business owner myself if I found out my employee treated a customer this way they'd be in the unemployment line. Where are you Matthew Graham? Where is your customer service I'm calling back a customer as requested?