It's by my house and I've been there a million times. If you find the right employees you get great service and advice. The people who work in tile did cuts for me way beyond what they had to (didn't even charge) and gave me the advice that convinced me to try the project in the first place. The short-haired lady in the paint dept. is great-color matches and mixes paint perfectly and has some pretty sweet sarcastic wit. I've gotten some great help there. That being said, there are some dorks working there too who are not real helpful and sometimes the help is sparse.