| rev:text
| - Sunday. 6:20pm. Downtown following another amazing Mercury victory. Hungry. Group includes toddler. We'd like to walk to food but it's warm so we can't walk far. It's sad how few options actually presented themselves. We tried Coach and Willy's first, but as of 6:10 their kitchen was closed. So, we were led back to Hard Rock Cafe.
I've been here several times after games and all for the same reasons. It's close. We didn't feel like parking again. The food is ok. Think Apple-bee's for a few bucks more. But service unfortunately has been a regular issue.
One of the last times we were there we advised our server that we needed to be out the door in 45 minutes. We asked what food we could order to ensure that it would be fast. To his credit he checked in the kitchen. After immediately ordering a sandwich and salad, the food arrived 5 minutes before we were supposed to walk out the door with no apology (and a server who hid from us for most of that time). We were 15 minutes late leaving just trying to get to-go containers and our bill.
This time - our service was actually wonderful. Our server was great. Happy, conversational, refilled drinks much more than usual though the place was quite busy with post-game activity. The problem came when she had to leave to move her car. You see, with D-Back and Merc games, parking was expensive and full so she had to park several blocks away where the gate closed promptly at 8pm, which we totally understood. And even though we all saw her handing us off to the manager after handing us the check (she pointed to our table several times) no one came to our table. Well, after flagging down a hostess, a bus boy and another server who all said they would look for the manager, and we did see them scurrying around looking for the manager, it took 25 minutes to find her and have her walk over to the table. That's 25 extra minutes with a toddler who was getting tired. How much did we love that? Finally, as our waitress walked back into the building 30 minutes after she left, we were finally paying our bill and leaving the table. She was so apologetic. She was wonderful. The fact that we heard from several folks there that waiting 20 minutes to FIND the manager was not out of the norm was scary.
They have such an amazing location in the heart of the action after events. Their food is decent enough that I'd be willing to grab something there again purely for convenience if only I knew what to expect when it came to the service. But unfortunately - I can't.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)