I went here looking for a bike trailer for my daughter. I understand this might not be the sexiest thing to look for at a bike shop - it's no dura-ace derailleur - but hey, cyclists grow up and have families and want to share the joy of riding with their young kids! Having visited this store's website I saw that they had quite the selection of trailers so off we went.
We walked in (husband and baby were with me) and were greeted by a young man. I asked about bike trailers, he brought us to the section and then he proceeded to show zero interest in the products. Perhaps he's never used one, perhaps he doesn't know the difference between the models of trailers but there are two options here: admit that you know nothing and open up the Chariot booklet and try to answer our questions or go find a staff member who knows something. He did neither - he did however give us the booklet to peruse and then quickly left us. I guess we were just too boring for him.
A second employee came along not shortly after and when we started asking questions about the models he also didn't really know much. We said we were sure we wanted to drop $1,000 on a trailer so he pointed us to the only non-Chariot trailer saying "they're all pretty much the same but this one's the cheapest we carry." Ok. So your $400 trailer is the same as the $1000 Chariots? What? We thanked him for his time and said "we'll think about it" turned around and left the store while trying not to laugh at how terrible the service was.