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  • DON'T ever ever go here. If I could give this place 0 stars I would. I usually go to Nail Envy on Sunset in Henderson. They are absolutely amazing especially Jay. But I live on the east side and have a 3 month old so I didn't want to go far because I needed to be back home soon. I got a pedicure done by Dana. After it was done and I paid, they put me feet under the light to dry. Dana then sprayed my nails with fast drying spray for nails. I sat there for over 10 minutes afterwards and as I was leaving I noticed bubbles in my nail polish. I went back in and told Dana. She kept saying that sometimes it causes bubbles and she could put another layer of polish over it or re do it. I told her I had a baby at home and I didn't have time for her to re polish when I had already been there for 1 1/2 hours. So she put another coat of polish over to hide the bubbles. I told her adding another layer is going to make my nails more prone to mess up or smudge because now they're thick. She kept saying to just be careful. I told her I breastfeed my baby and simply folding my legs will mess them up and tomorrow I need to wear heels and they will smudge. She just kept saying to be careful. After she put more polish the gloss was then gone because the top coat was covered. So then she put another layer of top coat. I asked her what do I do if they mess up. She said I have 3 days to come back and get them fixed. I explained to her that I had a 3 month old, my in laws watch her and I am going back to work tomorrow after 3 months and I may not be able to come back in 3 days and requested nicely that I be able to return next weekend if they chip. She kept saying no. So I asked for the manager. He was a total asshole. He just kept saying the policy is 3 days. I kept trying to make him understand that not everyone has that kind of time to just come right away within 3 days of they mess up and I tried to explain to him my situation. He didn't care at all. I have no idea where he learned his management skills or lack thereof but he has no experience in customer service. I walked out pissed off. And yea when I got home I checked my nails and sure enough you can still see the bubbles. I could have done the same thing at home. Of course they took my money before they dried and sprayed my polish so I couldn't even take my tip back. I plan to call my bank and fight this charge. By the way they tell you when you pay that they only take debit or cash and then when you give them your debit card they tell you there is a $1 charge for using it. This place is over priced and just terrible customer service. Trust me when I say you should check out Nail Envy. I have 2-3 friends who recommended that place to me and I have never ever had a problem there. They are super nice and they do quality work and have awesome customer service. I hope this place runs out of business.
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