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  • Having eaten and enjoyed Johnny Rockets across the country, I was glad to see one in the Westgate complex. My brother and I stopped in for lunch and the place was almost empty. We sat down at a booth and waited for someone to welcome us and get things rolling. The table was clean, the music was great but where was our waitress? Finally a young lady asked us if we had any questions, and took our order. We both ordered a shake, burger and we split an order of fries and an order of onion rings. The shakes were delivered in about 10 minutes which was fine. Love those strawberry shakes! It took another 15 minutes or so for our burgers to be delivered, but no fries or onion rings. I asked the waitress and she said they would be right out. After another 15 minutes and us both almost completely finished with our burgers, which were great by the way, I got up, went to the counter where a group of 5 employee's were all standing talking and asked for a manager. One person said that she was the "trainer" and asked how she could help me. I told her our concern and she said she would look into it. After another 10 minutes the onion rings and fries arrived. Yes they were hot but we had completed our shakes, eaten our burgers and actually were ready to leave. I asked for the manager but was told he was in the back doing paperwork. Good for him, maybe if he actually knew what was going on in his restaurant, service would be better. In all the years and places that I've enjoyed Johnny Rockets, this was by far the WORST service experience that I've had. Based on this locations reviews, it looks like I'm not alone in my experience.
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