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  • It amazes me when I run into someone working as a waiter or waitress who doesn't understand that when people are dining out they aren't just purchasing food, but rather both the food and the experience which goes along with it. This past Saturday my friend and I were visiting downtown Pittsburgh and had a lot of choices as to where we would dine and after 30 minutes of placing our order at The Sonoma Grille, we knew we had made a bad choice. Our waiter was arrogant and distant with us, seeming as if he had everything else but our dinner on his mind. After placing our order and and receiving our water we waited almost 15 minutes before having to flag down our waiter and asking him if he had forgotten our bread. He simply said he'd get it. 10 minutes later it showed up at our table, delivered by someone else. His disconnect with us and lack of attention left us wanting more, and was probably the reason why when our food showed up, that it was prepared wrong. Although my dinner partners food was correct, my medium well done meat was almost raw inside. No waiter to be found anywhere, so I approach who looked like the manager, who went into the kitchen to correct my order. 15 minutes later I approach the manager again, asking him if they had forgotten about my meal. 10 minutes later he reappeared with my food, which I declined to eat, since our meal had been ruined by this time. NOW, finally our waiter shows up to stand behind the manager as he explains that he would wrap my meat to go. As our waited stood behind him with a smug grin on his face, I couldn't help but think that he was in the wrong line of work and that we had just wasted our money since we really never got to eat together in reality. I truly am amazed at this fine looking restaurant and the fact that they do serve good food, but that they forget that more than half a dinner experience is in the presentation and atmosphere and that although the food is good, they completely ruined our evening with not just bad service, but a lack of service completely. What good is serving good food if you serve it prepared incorrectly, not on time and with an attitude I wouldn't accept from anyone in passing let alone someone whose job it is to make sure our dining experience is an enjoyable one.
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