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| - Earlier last week, I called into your dealership for assistance regarding a few items: an oil change, some engine issues, and a car body issue. They were very accommodating and allowed me to come in on Friday, October 28th. I was even able to get a loaner car which was perfect! I was worried about my engine because on idle, the car would shake. My car is a 2016 Elantra that I purchased less than a year ago in Pinehurst, NC. I recently have moved to Cornelius and was so excited to create a relationship with the dealership close in proximity for all my car needs.
When I arrived on Friday, promptly at 7:30 and the doors to the service center were still closed. Thankfully, they opened up 3 minutes later, but I was already on a time crunch so this didn't help the situation. I explained I was in a rush, but the service took his time in getting my car situated and found a loaner car for me. At 7:45, I left your service center very disappointed because I was hoping I would just drop my car off and get to leave a little quicker than 15 minutes. I had to notify my job I would be ten minutes late arriving at work.
As the day went on, I was expecting a call from the service advisor. When the clock turned 2pm, I decided to give him a call. There was no answer and no service advisor was around for me to speak with to check the status of my car. At 3:10pm, I finally got a call from the service advisor informing me of the recommendations and he left me a voicemail. I give him a call back at 3:50pm and I heard no answer back from him. I called about four times to try to speak to someone. At this point, I got off of work at 5pm and just headed to the dealership. Since there had been no changes made or communication to complete the changes, my only option was travel to the dealership and hope for the best.
I was told to wait longer since my service was finishing up another customers paperwork. I kindly sat in the waiting room for 15 minutes in which I still had not been able to communicate to anyone the improvements I was wanting to make on my car. When we had the chance to sit and talk about the changes that, even if I wanted to have them done at your dealership, wouldn't be done until the next day because it was already 6pm. I made my own decision and just took my car back because I knew I could go somewhere else that would fix the air filter and fuel cleaner suggestions that he offered in little to no time.
As you can see, I am not very impressed by the communication or work ethic from your service department. The only thing that was done that day was an oil change. You had my car for almost 9 hours that is unacceptable for me especially when I was coming in for the engine as a main priority. I will not be returning because I expect my business to be handled in a professional and timely manner. I am much more impressed by Modern Hyundai of Concord which I will be using their business from now on.
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