I used them through my home warranty in April. They fixed a problem with the motor and it reoccurred. The problem persisted and when they came out again, they tried to say the door was the issue and needed to be replaced. It was obvious to me, that they just wanted to sell a new door. It was also frustrating that the tech arrived not knowing what they did during the previous visit. He didn't call their office nor did he care to. I did his job for him and called the office. When I called, they gave me a hard time about this and were not friendly about disclosing what they did. They gave me attitude and tried to say that it was my fault because I didn't replace the door already. Funny because the tech agreed with me and fixed the problem with the motor; it had nothing to do with the door.
That being said, they do some nice things. They do arrive on time. They do call in advance to give you an accurate idea of when the tech will be by. They also try to fit you in for service the same day. The techs who arrive have all been friendly and approachable. I wouldn't use them outside of my home warranty. I am very suspicious of their prices. I would definitely comparison shop and get a second opinion before buying or agreeing to any plan they put forth.