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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The wine selection is good, my fig and prosciutto pizza was OK, the service at the bar was slow (despite a slim crowd). I'd be willing to look past all of that, however the way they handled a problem showed a real lack of concern for customer satisfaction that will keep me from returning. I made the bartender aware that I discovered, after I was well into my pizza, there were two paper receipts along with the parchment paper under it (no BS). The manager came over and made a joke about the "extra ingredients" but never apologized nor offered to adjust the bill to appease me. It's not about the money per se but I believe the way businesses address problems when they occur (because mistakes do happen) is the perfect opportunity to build customer loyalty. Unfortunately these folks completely missed it.
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