My first impression was that the receptionist was very professional and sweet. Her attitude made you feel welcome and comfortable. My wax was pretty painless and my eye brows look perfect. The prices were very reasonable and they do offer incentives to return.
I did notice when I got home a few spots were missed (bikini). The last place I went to allowed you to come back free of charge (if you needed a touch up within a few days).
The decor needs some updating, it is old and outdated. If it was not for the receptionist, I would have felt like I was in a doctors office.
I would say the place is average. I may or may not return. They do encourage you to buy their products which I have always found annoying. They also have a membership program which may work for some people. I did not think the savings were large enough for me to sign up.
Im looking for somewhere with a little bit of "warmth" which this place is lacking.