Ive been to the Drake several times now and every event has had the same horrible customer service. I actually despise going there, but sometimes it's not my choice.
For example today I was at the bar and was ignored by several staff, after flagging down several servers, 3 of them couldnt even give me a yes or no answer to "is there someone working this bar". Same thing with needing a napkin, I had to ask THREE staff members for a napkin, the first two told me they couldnt help me. Im pretty sure you dont need qualifications or certifications to hand me a napkin, so anyone in a staff uniform could hand me a napkin. I just cant handle how pretentious and unhelpful the staff is. Nor do they ever say excuse me, they constantly just push people out of the way. If a server cant get by because tables taking up too much space, the poorly planned layout should be rethought. Anyway, this place isnt worth the hype.