I work close to here and have gone often. The drinks are very tasty and the food is pretty good, mostly sandwiches. The portions are decent and everything is made to order. However, this usually means very long wait times.
During a few of these periods while I've waited, I have left with a bad vibe about a guy who appears to be the owner or maybe manager. It's a small place, and I have overheard his inappropriate conversations with staff about financial problems both with the store and at home, some sexually suggestive remarks, and the way he speaks to the employees even about work is just plain rude. I don't know how they put up with it. From now on, I'm getting my coffee fix elsewhere just so I don't chance seeing him there.