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  • You get one opportunity to make a first impression and the one I got is one a company should strive to never let a customer have. Let's start with parking: it's terrible. You have to park in the parking garage and there's no covered walkway so try not to come if it's raining. The restaurant was warm inside. We overheard another table request to move due to it so it wasn't just us. The table next to us had an annoyed look on their face when we came in, along with empty plates. I can assume their experience was as... wonderful... as ours. About 8 minutes later, a server finally came for a drink order. We offered our meal order too as we already had plenty of time to decide. He then turned to the annoyed couple, who promptly asked for their check. He returned with their check and bused another table. He collected their payment and brought their receipt along with our drinks (teas, not alcohol, so why he didn't bring them with the check for the table next to us is beyond me). Bread was brought to the table, warm, so that was on point. Then the meals came. What was ordered: 1- chicken parmesan and 1- chicken franchese. Respectfully, different dishes. At the time of ordering, we were not asked for our preference on pasta, which they give 5 options. I had the chicken franchese. As he placed my order in front of me, he confirmed "chicken parmesan," which I said no, I had the franchese. The plate was still put in front of me and I had to say 3x "this is not what I ordered" before he looked at his notes to confirm. He took the plate and retreated to the kitchen. He came back and said my meal would be out in a few seconds (hopefully they somehow weren't bringing me raw chicken). I asked for the manager in turn. The manager seemed nonchalant, like the fact that the other person ate their meal to avoid it getting cold and, by the time my order would arrive, they would be finished. I asked for it to be boxed. He never mentioned comping the meal, the server did when he brought the check. When I got home and finally got to eat my meal, it was less than desirable, clearly an entree the chefs do not know how to properly prepare. Like I said, terrible first impression. We won't be back.
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