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  • I have so conflicted with what to write about my experience. First of all, I must tell you that this salon is NOT associated with the Hilton resort. It is quite a bit down the road in a strip mall and only a family name. When I arrived, I was greeted by a heavyset woman wearing a dress that barely covered her butt. She is very unprofessional and seems unconcerned with me as a customer. I wait about 15 min and than asked if I wanted something to drink. I asked for some water and was given a small cup (why not bottled water?). I was never introduced to my stylist. I believe she may have said about ten words in the time I was in her seat. I asked for Carmel color highlights and she convinced me I wanted blond (I don't think they offer any other color!). I am a redhead so I was a little hesitant, but I went ahead and went along. After all, when she said highlights I was thinking small streaks. As she begins doing highlights she is taking layers of hair instead of small strands and I am getting a bit worried. The stylist Maria seemed cold and our communication wasn't very good. English wasn't her first language. Over the time I was in the salon, I felt like I was in the middle of a reality show with the red neck manicurist yelling across the salon and constant arguments between staff the stylists. None of the stylists are dressed in the manner that you would expect professional people to be dressed. A stylist who appears to be the owner berated the front desk person and the front desk person yelled back at her and went to the front desk in tears. There is constant yelling in the salon between stylists. I have to almost yell to get the stylist attention after the blow dryer went off. I love the cut and the color, but the experience was like being in a three ring circus and the unprofessional behavior will cause me to never come back ! Groupon will refund money within 7 days so think about that before coming in. Best bet is to get the refund and go elsewhere!
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