I love Cabelas I've only been there twice and was very impressed with their inventory. That being said their customer service leaves a lot to be desired. My wife and I were roaming around by the kayaks for probably 15 minutes before anyone came to help us. That man was very helpful and seemed to know what he's doing. We went up to customer service to pay for it and there was already a customer being helped. There were FIVE employees joking around with the off duty police officer at the entrance. We waited for 15 minutes for someone to acknowledge us. When no one die I finally asked them if there was someone else to helpus. The very next day I went to pick up our kayaks. I was told that they couldn't help me load them onto my truck but they could help me out with them. Nobody showed up by the way. I proceeded to spend the next hour trying to get them secured for my drive all the way out to tempe. I am beginner at kayaking. I understand that their liability issues with them not tying it down. But the fact that they couldn't even advise me on how to do it is ridiculous. What ever happened to good old fashioned customer service. Back in the day not so long ago they would have shown me how to tie it down given me the rope to tie it down and TIED IT DOWN FOR ME!!