Terrible first experience. I don't think I'll be coming back here for a while.
The plan was to use the drive thru and get a dozen assorted donuts for the office. Also, get a cup of coffee too (pretty easy, I thought).
What resulted was a dozen plain donuts, no coffee, and no receipt. Plus it took so long I was late to work when I had left 15 minutes earlier for my commute.
Sucks that the poor kid, looking stressed and overwhelmed, didn't even know my order. Felt bad but the problem seems to be as simple as poor management.