This company is severely lacking. There were about 10 customers that had rentals with Alamo. We called from LAX and told them we were 2 hours delayed. When we arrived at the airport in Pitt no one was there. Many people called the number to speak to a supervisor and they told us we could sleep in the airport and someone would be there at 6:00 AM. Their customer service is horrible! We will NEVER ever use them again. They did not even offer us a free day or anything. Do yourself a favor and don't use Alamo EVER!