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| - A two person $180 bill for Cheesecake Factory experience with bad service? Brutally bad, which I never expected.
(One star because of expectations based on price point and location.)
What do they sell here - heavily? THE VIEW. So, what are you paying for here? THE VIEW. The food is almost second. On their website, what do they show you? THE VIEW. They show pictures and pictures of the gorgeous views of the fountains. Um, you're not sitting by the fountains - not even close and they're super snobby about it, like there's some secret way to get it. It's bait and switch because you literally have no chance of getting that view here at dinner... yet, that's their main selling point (and people who get it stay longer than two hours). We checked in at 6:45 and they saw it notated that I requested the fountain view. The hostess (who never smiled once), knowing it was requested in my reservation, callously said it would be another two hours if we wanted that, knowing we were there for a 6:45 dinner and, what, we're just going to walk around for two hours? Then I would have made a 4:45 reservation, if that was the case. Instead... what view did we get? The view of the planter in the back corner, and windows with drapes blocking any kind of view through the umbrellas outside. We were laughing about how bad of a view it was. (I'm attaching a picture in this review.)
I hate to keep harping on it because, with sitting near a view of ANY kind, this place just looks exactly like the Cheesecake Factory decor. If I want to a Cheesecake Factory experience, I would have gone there for 1/3 of the price... for the same views and probably better food. We were also laughing because of how loud it was, as we were by some interior waiter station, clanging cups and broken glasses... the soundtrack for the little bit of the fountain we could kind see.
Also, I was completely over-dressed with a suit and no tie. People are in here with shorts and t-shirts. What!? There's no jacket policy? Or, at least a collared shirt? It's farm town tourist central here. I expected this to be along the lines of SW Steakhouse and it's not even close, as far as class.
Our waitress was awful. Just an older lady who tried covering up a bad attitude with a teeth-gritting fake smile. Her lack of knowledge of the menu was astonishing. We asked about a couple wines and if it was dry or sweet or whatever and she just kinda repeated what we were saying, like, it can't be both. Any other place, the waiter/waitress would have brought out a couple samples. Not with her.
The food. I ordered a Greek salad and gnocchi, with a Riesling. The bread and olives were great... I love olives and they have various kinds and spreads. All great. The salad was good, again, with olives. The entree of the gnocchi? Sloppy mess. Dry, overcooked chicken. Soupy. Random mess. I ate half of it then just gave up. Brutal. How do you screw up gnocchi?
Kind of sad when the bread and spread far exceeds the entree.
The only thing upscale about this place is price point... nothing else justifies it. It is NOT a "fine" dining experience. Trust me, if you want a nice night out... go to ANYTHING at the Wynn because you what you "think" you're getting here... is exactly what you get there. I've been to a number of places there and all were great, especially with the water view. Just a different vibe, better service, etc. The ONLY reason to come here would be the view and there's apparently some super secret way to get it... which I do not know of.
Obviously I had, what I assume to be, an "outlier" experience, basically, the worst possible experience one could have but I'd never risk giving it another shot... so there won't be a follow-up review. I've seen enough.
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