Completely rude!!
Went there today to get my engagement ring sized. Was RUDELY greeted my an older, petite, gray-haired woman. Not friendly. Didn't want my ring cut as I was looking to add gold "dots" under the band as I had seen this done before. She cut me off, told me "no! Can't be done". Then just stood there. Asked to see my ring, showed her my hand and she rudely said, "Take it off!" Maybe you need to keep her in the back as I'm not sure what value she brings to your brand. Had other items I was interested in purchasing there and simply decided you won't be getting my business. You're not creative thinkers and clearly don't care about new business. I for one, will not be a future customer and will not be an advocate of your store.
Interestingly enough, I had heard your store wasn't that friendly and now I've seen it first hand. YOU lost another customer!!
Your response made me laugh. You say you have many options that could have assisted me, yet your saleswoman said there were none. I found a place that did add the gold balls to my ring and it's perfect. They also were not rude to me when I entered their store. Shame on you for your scripted response, of course you have lifelong customers, I just won't be one of them and neither will the people who read this review.