| rev:text
| - Worst customer service ever.... period.
I was away on holidays and came back to get a call from their collections dept about an overdue bill, a company account for an internet rocket hub.
Sarah Lynne - Employee # 690297 said that I had an outstanding cell bill, to which I told her, we did not have any cell service with Rogers. Her first statement (rudely) was " then you better talk to Fraud because someone has stolen your information". To that I took the time to ask a few more questions and got her to look at her screen to see that it was actually for Internet Access, not a cell bill.
She was ridiculously rude and unprofessional. When I asked for her boss, she basically said she was the only one in charge, and she could only pass me to customer care. After pressing the matter further, I got her to send me to her supervisor.
Amanda - Employee # 656349 is apparently the supervisor of this crew... after talking with her for a minute I see where the lack of customer service comes from. I would not allow her to work cleaning floors in my business, let alone talk with a customer or train a staff member on how to deal with clients.
It took me almost 3 minutes to get her to write a note in our account (Again) that since we have ebill, if there is an issue, they should email the address on file that goes to our accountant to get that taken care of. Apparently since no one in Rogers reads notes, they do not even bother putting them in. I have asked this on 3 other occasions and apparently no one listens.
Rogers... you seem to hire the bottom of the barrel, you do not train your staff, you do not care about your customers and you do not care about your name. That shocks me. You would think in this day and age, you would understand that a simple courteous answer would have me raving about your services in the fact that you reminded our company that a bill had gone past due. Instead you have an extremely pissed customer that will take all the measures necessary to not do business with you again, and inform others how horrible the experience was.
I suggest you change the name of "Customer Care" to anything but... as that is the experience I have had.
I will be informing our accountant to change over all other mobile/internet services to bell. Apparently the fact that we have 30+ staff with iPhones, iPads, rocket hubs and rocket sticks is not enough of an incentive to treat us with any customer care.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)