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  • This is my first review ever on yelp but I just felt compelled to provide this feedback. This is the least helpful branch ever. I have been to this branch no less than three times to try to get something notarized. Each time the notary was not available or I was told there would be a long wait. Ok fine. Today, I wised up and called ahead and they said yes, someone named Justin can do it. Well, I went in and then was told, there is actually not a notary available at this branch that "Justin" can't do it and to drive to a different branch. Do you know how difficult it is to get a baby in and out of the car seat and the car on a hot summer day? No, I am not driving to another branch. Which is specifically why I called ahead to ask. And the person I spoke with blamed it on someone at the drive thru probably answered the phone and didn't know. Um, no, I think I spoke with YOU and you were the misinformed one and didn't know it and are now trying to blame it on someone else. Not once did anyone ever inform me during all my past visits that there actually is not a notary here. I've been a Chase customer for over 15 years and this alone makes me want to switch. So frustrated at the lack of customer service here.
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