My review is based on the service I received. I ordered a sandwich right away from the cook without looking at the menu. I was asked if I wanted mushrooms on it. I said yes. I was then walked through my options. When I got to the counter to pay, I was informed that the mushrooms would cost extra. I expressed that I would have liked to have been told they cost more before ordering them. I was laughed at by the cook, who said I should have read the board better (I hadn't glanced at it). It was too late to change my order, so I let it pass. Well, the cost did come out of the tip.
Good businesses and staff are respectful to their customers. That's what keeps them coming back. In the grand scheme of things, one dollar isn't a big deal. However, failing to treat your customers with respect and treating them right means that you're less likely to get repeat business.