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  • While there was nothing wrong with my meal, it was nothing great. My biggest complaint is with the service. Potbelly is a chain, but I have always enjoyed their food when I was in Chicago. I was kind of excited to see the signs up when they started moving in to a plaza not far from my house. Potbelly makes sandwiches and also has soups, and some desserts (milkshakes and cookies, mostly). When I came in, there was only one guy working, and I felt bad for him. Despite him seemingly working alone, he was friendly and trying to multi-task as best he could. There was a couple ahead of me, and while I was waiting three more people came in. The guy called for assistance, so a woman who seemed really irked by my presence came to help. When it was my turn to check out (a few more people had come in at this point), the guy politely told me one minute. I told him no hurry, I was getting my food to go. Then a woman who had been sitting in the dining room came to ring me out.... I guess she worked there? She continued to have a conversation with one of her friends while sort of ringing me out. She complained repeatedly about having to be at work, which made me want to just walk out. Nothing like a completely average meal that was slightly over-priced with customer service that makes a person feel like they're inconveniencing employees. I'm in no hurry to go back.
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