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| - There's nothing worse than finding a place with good food, only to be let down with absolutely terrible customer service. I worked in the industry for years, and this was some of the worst customer service I have ever seen.
In the middle of our move, we ordered takeout for four people on a Friday night through a 3rd party system (OrderIt, or similar). What was supposed to be a 40 minute wait turned into more than 2 HOURS.
When the food arrived, it was cold. Not hot, not tepid, but COLD. I had to reheat most of it in order for it to be edible.
We called the restaurant to talk to them, and the owner's response (verbatim): "What do you want me to do about it?". That's completely unacceptable. We paid over $60 for ice cold rubbish. We contacted OrderIt and told them about it, they got the exact same indifferent response and were told "deal with it, we're busy". I get that, but the restaurant has the option to refuse an order or be more realistic about delivery times - they didn't. We live three blocks away, they COULD have replaced the food, or refunded the money. But they chose to be stupid about it.
It's a shame, too - the food was actually pretty good. But you can't expect return business if you treat first time customers so poorly. We will NEVER go there again or suggest them to anyone, unless they want to be treated like crap.
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