Honestly, this was one of the worst shopping experiences of my entire life. The employees were extremely rude and treated me horribly. They made snarky comments about how I didn't need a new coat and much more. When I returned with a bunch of friends, since I now had a huge store credit, the sales associate wouldn't even pull a coat for me to try on since he said, "I tried it on the day before". I then told him that I wanted to try it on for my friends so I could get their opinion on the coat. The sales associate then walked away. Talk about rude!
I just spent over $1000 in their store and they just walk away?? Are you kidding me??
Luckily I had three amazing friends with me who helped me pull and try on as many coats as possible to find one that would be a decent fit for the cold winter months ahead.
This store would not give me a refund. Any other store would have given me a refund or purchased the coat I wanted in the bigger size. I couldn't believe the snarky comments coming out of the employees mouths. My friends were flabbergasted at the attitude the employees were spitting out at us.
I will NEVER SHOP HERE AGAIN!!!! I rather go to a store like Holt Renfrew or Mendocino where they do what needs to be done to make the customer happy. Holt Renfrew will fix products that need mending and their customer service is way better. Mendocino would have ordered me the coat in the larger size in a heartbeat.
This store was so nice to me when I spent over $1000 here but as soon as I wanted to make an exchange or get a refund they couldn't care less.
I DO NOT RECOMMEND THIS STORE AT ALL!!! I will NEVER SHOP HERE AGAIN!!!
I learnt my lesson about buying a big ticket item at a mom and pop shop. I will never make this mistake again. It's a shame because I'm sure there are great mom and pop shops where they care about their customers but this store DOES NOT CARE about anyone except their check book.