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| - How did I know when I found the perfect carpet and tile cleaner for my new home?? The guy brought out a black light to inspect the carpet when he came for the consultation! That's right, a black light!!!
My husband and I found a home to rent with a pool. I am totally against having carpet in a home and, unfortunately, the entire upstairs is carpeted. My husband could not see past the pool, to what may be living in the carpet from past tenants, so I begged the listing agent to have the carpet replaced. That was a big fat no. The carpets were so dirty they were black (supposed to be beige) and the listing agent said they would have them professionally cleaned and I would be pleased. Liar. We signed the lease, went back in the home (after the cleaning) and the carpet was beige again, but was "crunchy". My husband agreed to have them re-cleaned by the company of my choice to make me happy. After a quick search on Yelp I found Bradley's Carpet Cleaning. Brian and his brother, Kurt, met us at the house and were both SO super nice. He ran his hand on the carpet to see how crunchy it was and dust started coming out of the carpet like a dust storm. He thought, at first, it was probably residue from the prior carpet cleaner and then whipped out the black light. This was like a slow motion horror show for my husband; he couldn't get across the room quick enough to try to stop him. I am a huge germaphobe and my husband knew whatever was lurking in the carpet could keep me from moving in. My horrors were confirmed.... Either a crazy cat lady with 20 cats lived there or a family with 2 non house broken Saint Bernard's. Now, I am not insensitive to those with pets, I get it. I have 3 of my own, but they are housebroken and I would like to keep them that way. My fears started towards them "marking their territory" if they could smell urine from another animal. Brian was just as disgusted as I was but seemed confident he could help me.
Brian went over ways I could pre treat the carpet myself with commercial grade enzymes, liquid alive, etc to save money and emailed me estimates for 3 different processes he could do for my carpets in different price points. He even gave me a store and contact person to purchase all the products! I never felt he was trying to up sell me. My husband was going out of town for work, and I was left behind to pack the old house up myself so I went with a treatment option that included them doing all the work over a few days. This is where it gets impressive...
I found a few crickets in the garage and know they are a food source for scorpions. Our old house had a ton of them and I am hoping to not have the same issue again so I called an exterminator. They called me with a last minute opening and I left work to run and meet them at the house. This was the day Bradley's Carpet Cleaning was coming out to do the initial pretreatment and had no idea I would be stopping by. I left a key for them in a lock box to come and go as they please while they treated the floors so I wouldn't have to be there every time. When I walked in, they were well on their way working on the carpet. They were both on their hands and knees- black lights in their left hand, treatment solution in their right, making sure to get every single spot! At one point, I walked in when Brian was on the stairs and he was scrubbing the front of each stair with treatment solution! Not just the tops! They paid such close attention to detail, it was as if they were going to live there themselves!
Basically, they cleaned twice after treating the carpet, which was three times overall and I am confident they got them as clean as possible and the only other option would be to totally replace the carpet. Since it's a rental this doesn't make sense for us. Unfortunately, we were still getting dust when we ran our hands across certain areas. Brian stayed on the case and eventually figured out it was tons and tons and tons of carpet fresh from the old tenants! He emailed me his findings and I replied with a passing comment that now I was no longer worried my pets would mark the carpet, but they are both habitual paw lickers and now I was concerned they would end up poisoned by carpet fresh. I envisioned my life for the next year constantly washing their paws! Not even a 1/2 hour later Brian responded- he had contacted WD-40, the makers of carpet fresh, to inquire about it possibly being hazardous to my dog's health and the best way to get it out of the carpet. This floored me, talk about going above and beyond! In case anyone was wondering, it is non toxic to animals! Turns out, Brian is a huge animal lover and his wife is a pet sitter!
He also did an awesome job on the tile and grout. It looks brand new! We will definitely hire Bradley's Carpet Cleaning in the future and I have recommended them to everyone I know. My company has also now hired them to clean our lobby and office areas!
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