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| - I took my 2 dogs here for almost 4 years when I lived in Las Vegas. Generally speaking, I loved the vets and I think they do a good job with their prices being pretty decent and much cheaper than what I currently pay here in NC. I seemed to recall their dental work (cleaning, etc) never ran more than $250 including the blood work up. Mind you, the last time we saw them was over a year ago in early 2009.
However, the most annoying process of the whole experience is their check-in/out procedure - you sign in on a sheet and you have to wait until they call your name even if you have an appt! I think I've wasted many hours sitting in the lobby waiting to be called. I understand there are emergencies and I also understand that I seem to catch them prolly at their busiest time of the day, but seriously....they either need to hire better staff or they need to refine their check-in/out process esp. b/c I don't know why I even bother setting up an appt. Calling in is a nightmare too and I've been put on hold so many times it's crazy - I've even had them hang up on me!
One instance comes to mind, when my smallest dog had to be hospitalized for eating a 65% cacao chocolate bar, one of the lab techs (Wesley?) was terrible. I came in to pick up Boo and apparently they had messed/mixed up the charts. Basically,I had to wait over an hour to just pick up a discharged pet while they sorted out this mess - without poor Boo who could hear me and was whining the whole hour! This guy had the worst attitude - almost as if he didn't want to be there much less interact with you. No apologies were really given either. When I finally received boo, he had a bloody nose - no doubt from trying to nudge his way out of the cage the whole time. Totally unacceptable!
Seriously, you begin to feel like a second rate citizen when you enter the door. I still think they're vet services are fine, but in comparison to my current vet...well, there is no comparison. Sorry, 3.5 stars for the vets and 1 star for the service/check-in/out - 2.5 stars overall. And I round DOWN.
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